20% OFF ON ORDERS OVER $59+ CODE: SAVBIG
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Shipping

Currently shipping to:

All 50 states within the U.S. including P.O. Boxes.

All APOs/FPOs and U.S. territories like Puerto Rico, Guam, and U.S. Virgin Islands.

How much does shipping cost?

$4.99 flat rate per order shipping

Free shipping for orders over $59

How long does the shipping take?

Kelvinsoho currently ships to all U.S. territories and the shipping takes 2 - 10 business days.
On the individual product detail page, you will see the estimated shipping time for each product.
Shipping time is 2-5 business days for products coming from our domestic warehouses
Shipping time is 5-10 business days for products coming from our overseas warehouses.
We do not officially support shipping to any other country than the US just yet and plan to do it soon.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: +1 917-764-4516

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

 Send us an email   info@kelvinsoho.com

SHIPPING

 Free shipping delivery over $59 

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Kelvin within 7 days of the delivery date.

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5
How to measure

This size chart is for reference purposes only. Note that sizing will vary between brands.

1- Bust

Measure under your arms around the fullest part of your bust. Make sure to keep the tape level!

2- Waist

Make sure the measuring tape fits comfortably as you measure around the narrowest part of your natural waist.

3- Hips

Stand with your feet together, and measure around the widest part of your hips.

Kelvinsoho is currently shipping to:

All 50 states within the U.S. including P.O. Boxes.

All APOs/FPOs and U.S. territories like Puerto Rico, Guam, and U.S. Virgin Islands.

How much does shipping cost?

$4.99 flat rate per order shipping

Free shipping for orders over $59

How long does the shipping take?

Kelvinsoho currently ships to all U.S. territories and the shipping takes 2 - 10 business days.
On the individual product detail page, you will see the estimated shipping time for each product.
Shipping time is 2-5 business days for products coming from our domestic warehouses
Shipping time is 5-10 business days for products coming from our overseas warehouses.
We do not officially support shipping to any other country than the US just yet and plan to do it soon.

 

Return/Exchange Policy & Procedure

Kelvinsoho will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.

Return shipping is the customer's responsibility unless it was a shipping error on Kelvinsoho part. 

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.

All orders shipped to residents outside the U.S. are not eligible for return/exchange.


Please follow these steps for returns/exchanges:

  1. Please submit your return & exchange request via Return/Exchange Request Form
  2. We provide you the return address to send it back as soon as possible
  3. Once the return package is received and inspected for quality, a member from the Kelvinsoho team will email you to confirm what has been done with the order.
  4. Please allow Kelvinsoho 3-5 business days from the day we receive the returned package to process.
  5. If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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