Return/Exchange

Return/Exchange Policy & Procedure

Kelvinsoho will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.

Return shipping is the customer's responsibility unless it was a shipping error on Kelvinsoho part. 

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.

Please follow these steps for returns/exchanges:

  1. Please submit your return & exchange request via Return/Exchange Request Form
  2. We provide you the return address to send it back as soon as possible
  3. Once the return package is received and inspected for quality, a member from the Kelvinsoho team will email you to confirm what has been done with the order.
  4. Please allow Kelvinsoho 3-5 business days from the day we receive the returned package to process.
  5. If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.
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